SHIPPING POLICY

Last Updated: [DATE]

At MOSS&GLOW, we want your order to reach you safely and on time.

This Shipping Policy explains how we process orders, estimated delivery times, tracking, and possible shipping delays.

ORDER PROCESSING

Orders are normally processed within [NUMBER] business days after payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may take longer during sales, promotions, holidays, or periods of high order volume.

SHIPPING TIMES

Estimated delivery times depend on your location and the shipping method selected at checkout.

Standard Shipping: [X–X] business days
Express Shipping: [X–X] business days

These estimates begin after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been clearly stated at checkout.

SHIPPING COSTS

Shipping fees will be shown at checkout before you complete your purchase.

Shipping costs may depend on your location, order size, shipping method, and available delivery options.

ORDER TRACKING

Once your order has shipped, we may send tracking information to the email address provided during checkout.

Tracking updates can sometimes take time to appear after the package has been handed to the delivery carrier.

DELIVERY DELAYS

MOSS&GLOW works with delivery partners to get your order to you as quickly as possible.

However, some delays may be outside our control.

These can include:

• Carrier delays.

• Customs processing.

• Severe weather.

• Public holidays.

• Incorrect address information.

• High shipping volume.

• Other unexpected events.

If your order is delayed, please check your tracking information first. If you still need help, contact our support team.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as quickly as possible.

We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply where permitted.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please take photos of the package and product and contact us as soon as possible.

If tracking shows that a package was delivered but you cannot find it, first check around your delivery location and with others who may have accepted the package.

If you still cannot locate it, contact us so we can help review the situation.

INTERNATIONAL ORDERS

International orders may be subject to customs checks, import taxes, duties, or other charges.

Where applicable, these charges may be the responsibility of the customer.

Customs rules vary between countries, so we recommend checking your local requirements before placing an international order.

CONTACT US

If you have questions about your delivery, please contact:

MOSS&GLOW
Email: [YOUR EMAIL]
Address: [YOUR BUSINESS ADDRESS]

Please include your order number when contacting us about an existing order.

MOSS&GLOW
Care. Style. Glow.