RETURN & REFUND POLICY

Last Updated: [DATE]

At MOSS&GLOW, we want you to feel confident when shopping with us. If you receive an item that is damaged, defective, incorrect, or does not meet the return terms below, please contact our support team.

RETURNS

You may request a return within [NUMBER] days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging.

• Include all parts, accessories, and items that came with the order.

• Not show signs of damage caused by misuse or improper handling.

• Be returned within the stated return period.

Some items may not be eligible for return due to hygiene or safety reasons. This may include opened beauty devices, personal care products, or products that cannot be resold after use.

DAMAGED OR INCORRECT ITEMS

Please check your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us within [NUMBER] days of delivery.

Please include:

• Your order number.

• A clear description of the issue.

• Clear photos or videos of the product and packaging.

Our team will review the information and provide the next steps.

REFUNDS

Once your returned item has been received and checked, we will review the return request.

If your return is approved, your refund will be sent to the original payment method.

Please allow [NUMBER] business days for the refund to appear in your account after it has been approved. Processing times can also depend on your bank or payment provider.

NON-REFUNDABLE ITEMS

Certain products may not be eligible for a refund once opened or used due to hygiene and safety reasons.

Sale items, promotional products, gift cards, and other selected items may also be excluded from returns where permitted by law.

RETURN SHIPPING

Unless the item is damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

If the return is due to an error on our part, we will review the issue and provide the appropriate solution.

ORDER CANCELLATIONS

If you want to cancel your order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

EXCHANGES

If you receive a damaged, defective, or incorrect product, contact our support team before sending anything back.

We will review your request and let you know whether a replacement, refund, or another solution is available.

IMPORTANT

MOSS&GLOW reserves the right to refuse a return that does not meet the requirements of this policy, except where consumer law gives you a right that cannot be excluded.

Nothing in this policy affects your legal rights as a consumer.

For questions about returns or refunds, please contact us through our Contact Us page.

MOSS&GLOW
Care. Style. Glow.